Nice Interaction Analytics

Delivering integrated cross-channel analysis of voice, web, email, chat and survey interactions.

Providing automatic view into customers’ hot topics to understand what customers talk about.

Analyzing root-cause of customer dissatisfaction, repeat interactions, and other customer issues.

Delivering real-time speech analytics to identify meaningful events and trigger alerts and guidance while the
call is taking place.

Please do not hesitate to contact us for more information.