With more and more companies and call centers moving towards Active VoIP recording, SmartVoice offers a unique software-based recording solution that is both efficient and cost effective. Unlike passive sniffing which copies the network packets to the recording server, active recording simply captures the packets from the switch and related communication servers. Hence, active VoIP recording eliminates the need for expensive hardware and network resources.
System Features & Benefits
Direct Integration with PABX (Avaya): Our active-recording products can be integrated directly with Avaya Communication Manager and do not require any additional hardware. This feature also ensures a comprehensive capture and analysis of call and agent details.
Less Customization & Maintenance: Our tailor made active-recording solutions make installation, troubleshooting and maintenance simple and less time-consuming.
Reliable & Efficient: Our software-only design coupled with the intrinsic simplicity of active recording help improve the reliability and efficiency of call recording.
Supports various protocols like Skinny, RTP, SIP, H.323.MGCP, MiNet among others
Supports various RTP encoding formats including G7.11 A/mu law, G.723.1 & G.729A
Support available for numerous Analog (Telephone & Microphone), Trunk (E1/T1) & Digital PABX interfaces.
Supports 4 – 200 channels and offer more than 100,000 hours of channel storage
19 inch Rack-mount server operating on Windows 2000/XP Professional/2003 Server
Multiple Recording Trigger – Voltage, DTMF, VOX, CTI
Remote Access – Client Access & Playback, Web Access & Playback & Phone playback