May 16

Nice Workforce Management


For more than two decades NICE IEX Workforce Management (WFM) has led the market in product innovation by offering the most complete and configurable solution on the market; thereby, attracting the world’s largest community of exacting WFM professionals. NICE IEX WFM is further sought after because the solution engages employees across an organization. Our customers describe the value of NICE IEX WFM across two dimensions:


1. Solution Configurability

NICE IEX WFM offers the flexibility to fit forecasting and scheduling to specific environments. The solution puts maximum control in the hands of the WFM professional, so they can enjoy the confidence of precision forecasting. As business needs and customer demands change, NICE IEX WFM makes it easy to adjust forecasts and service levels in real-time.

2. Employee Engagement

A WFM solution can only drive business impact if it is widely adopted. It needs to engage both the WFM professional and frontline users. WFM professionals value the control offered by the solution and frontline users engage with simple tools to manage schedules, request time off, bid for shifts and track their performance.

That is why more than one million users log into NICE IEX WFM every day. These strengths are reinforced in NICE IEX WFM 6.2. This release is NICE’s most tested and robust solution to date, with specific tools and terminology for contact centers, back office and branches. While NICE IEX WFM can operate as a standalone solution, it serves as a foundational component of NICE’s broader Workforce Optimization platform.

Please do not hesitate to contact us for more information.

Click here for Workforce Management Solution Overview