Nice Interaction Analytics

Delivering integrated cross-channel analysis of voice, web, email, chat and survey interactions.

Providing automatic view into customers’ hot topics to understand what customers talk about.

„„Analyzing root-cause of customer dissatisfaction, repeat interactions, and other customer issues.

„„Delivering real-time speech analytics to identify meaningful events and trigger alerts and guidance while the
call is taking place.

Please do not hesitate to contact us for more information.

Click here to download brochure on Interaction Analytics