Category: Updates

Aug 07

Vidicode Call Recorder records Microsoft Lync 2013

Call Recorder Apresa v4.0.2 come with the following – Recording of Microsoft Lync 2013, including encrypted calls. (Requires Apresa Lync Plugin on the server) – Recording of Alcatel VoIP – Recording of NEC SV8100 VoIP – Detection of ringing time for protocols based on SIP and H.323 – New permission: Edit user accounts: Allow a …

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Aug 07

Vidicode Call Recorder Apresa VoIP, TDM and Analogue

The Call Recorder Apresa is a scalable call recording solution for TDM , VoIP and/or Analogue lines. Developed around the concept that all functionality should be built in, the Apresa offers everything you can expect from a professional, affordable recording solution. Apresa is also available as a ‘Software only’ solution. Users and Administrators access the …

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Jun 25

NICE Perform Analytics Solution on CNBC

Benefits on Nice Perform Analytics solution shared on CNBC. Focus on emotion detection and word spotting technologies.   Click here to watch video.

Jun 12

DBS Launches Nice Interaction Analytics

Nice Interaction Analytics Key Benefits Reaped Since Implementation Improved Operation Efficiency 1. Improved of overall handling time by 5% or 16 sec per call lower performers archieving over 15% improvement with focused coaching on certain call types – saves about 107,000 hrs annually. 2.Reduction of unnecessary calls by 8% in 7 call types, amounting to …

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Jun 08

Sales Engineer Position

We have immediate vacancy for the position of Sales Engineer. The responsibility is to provide sales and technical advice, coordination work and customer support services to our clients. Requirement as follows; – Diploma in Electrical, Electronic or IT – Good communication skilll – PABX experience with own car will be added advantage Kindly send your …

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Jun 02

How to choose a voice recorder

It may not be easy for those who are tasked to choose a voice recorder for the first time. First you need to identify those phones that need recording, the quantity and the phone model. This is important because for extension side recording, the price will vary with the number of recorded phones. The voice …

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May 29

Nice Wordnet Series2 or Racal Wordnet Series2 Voice Recorder

Nice has announced end of support for Nice Wordnet Series2 voice recorder, previously known as Racal Wordnet Series2 voice recorder in 2006. However some entities are still using it. Sad to say, some good things have to come to an end.. because we are now running short of spare parts. A suitable replacement will be …

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May 27

Nice Mirra Series2 Voice Recorder

Nice has announced end of support for Nice Mirra Series2 voice recorder, previously known as Racal Mirra Series2 voice recorder in 2011. A suitable replacement will be Nice Recording Express or Smart Voice Recorder. Kindly contact us for a free demo. You may want to know that we also offer very attractive trade-in package.