Category: Updates

The Call Recorder Pico is a single line USB Call Recorder. It’s a powerful little hardware & software combination that connects your phone and your computer, allowing you to record phone calls automatically or manually. Together with the included Pico PC software and your PC you can easily record all your telephone calls. The recordings are …

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NICE Perform includes an advanced Call Quality Monitoring Web-based portal that provides each user an on-line summarized, fully personalized view of the contact center’s main activities upon log-in to the system. Based on predefined privileges and personal needs, any user in the organization can decide what information will be accessed in the portal, and where …

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Call Recorder Apresa v4.0.2 come with the following – Recording of Microsoft Lync 2013, including encrypted calls. (Requires Apresa Lync Plugin on the server) – Recording of Alcatel VoIP – Recording of NEC SV8100 VoIP – Detection of ringing time for protocols based on SIP and H.323 – New permission: Edit user accounts: Allow a …

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The Call Recorder Apresa is a scalable call recording solution for TDM , VoIP and/or Analogue lines. Developed around the concept that all functionality should be built in, the Apresa offers everything you can expect from a professional, affordable recording solution. Apresa is also available as a ‘Software only’ solution. Users and Administrators access the …

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Benefits on Nice Perform Analytics solution shared on CNBC. Focus on emotion detection and word spotting technologies.   Click here to watch video.

Nice Interaction Analytics Key Benefits Reaped Since Implementation Improved Operation Efficiency 1. Improved of overall handling time by 5% or 16 sec per call lower performers archieving over 15% improvement with focused coaching on certain call types – saves about 107,000 hrs annually. 2.Reduction of unnecessary calls by 8% in 7 call types, amounting to …

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We have immediate vacancy for the position of Sales Engineer. The responsibility is to provide sales and technical advice, coordination work and customer support services to our clients. Requirement as follows; – Diploma in Electrical, Electronic or IT – Good communication skilll – PABX experience with own car will be added advantage Kindly send your …

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It may not be easy for those who are tasked to choose a voice recorder for the first time. First you need to identify those phones that need recording, the quantity and the phone model. This is important because for extension side recording, the price will vary with the number of recorded phones. The voice …

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Nice has announced end of support for Nice Wordnet Series2 voice recorder, previously known as Racal Wordnet Series2 voice recorder in 2006. However some entities are still using it. Sad to say, some good things have to come to an end.. because we are now running short of spare parts. A suitable replacement will be …

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Nice has announced end of support for Nice Mirra Series2 voice recorder, previously known as Racal Mirra Series2 voice recorder in 2011. A suitable replacement will be Nice Recording Express or Smart Voice Recorder. Kindly contact us for a free demo. You may want to know that we also offer very attractive trade-in package.