Category: Information

May 16

Nice Workforce Management

NICE IEX WORKFORCE MANAGEMENT 6.2 OVERVIEW For more than two decades NICE IEX Workforce Management (WFM) has led the market in product innovation by offering the most complete and configurable solution on the market; thereby, attracting the world’s largest community of exacting WFM professionals. NICE IEX WFM is further sought after because the solution engages employees across an …

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Apr 15

Nice Interaction Analytics

Every day, customer service departments handle thousands of interactions. Customers calling, emailing, chatting, tweeting and using their voice to express their needs, wishes, intentions and emotions. These customer interactions are a goldmine of insight, helping you get closer to the customers. Every interaction, happening over any communication channel is an opportunity for your business to …

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Oct 18

RDX Archiving for Recording Storage Solution

HP RDX

HP RDX Removable Disk Cartridges are removable hard disk drive (RHDD) based cartridges that combine the best features of disk and tape storage for recording solutions. HP RDX Removable Disk Cartridge are rugged, portable, removable, easy to implement and affordable. It is based on removable disk technology that handles and operates like traditional tape media, …

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Oct 18

DVD RAM Storage Media for Voice Recording

DVD RAM for recorder

Archiving to ‘optical disks’ (e.g. CD, DVD) is becoming obsolete. Historically, optical disks had a place at the data storage table because it was the format that met the regulatory requirements of immutability and longevity. Certain calls needed to be stored in WORM (Write Once Read Many) data formats and be viable for decades. Optical …

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Jul 09

Voice Recorder Storage Center Capacity & Network Bandwidth Calculation

Storage Capacity Calculating the required net storage capacity can be done using the following formula: Daily storage capacity = (“Average number of calls per day”) ´ (“Average call audio size”) The average call audio size can be calculated using the following formula: Average call audio size = (The audio compression in Kbytes/sec) ´ (Average call …

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