August 2013 archive

Aug 30

Nice Call Quality Monitoring

Call Quality Evaluation

NICE Perform includes an advanced Call Quality Monitoring Web-based portal that provides each user an on-line summarized, fully personalized view of the contact center’s main activities upon log-in to the system. Based on predefined privileges and personal needs, any user in the organization can decide what information will be accessed in the portal, and where …

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Aug 07

Vidicode Call Recorder records Microsoft Lync 2013

Call Recorder Apresa v4.0.2 come with the following – Recording of Microsoft Lync 2013, including encrypted calls. (Requires Apresa Lync Plugin on the server) – Recording of Alcatel VoIP – Recording of NEC SV8100 VoIP – Detection of ringing time for protocols based on SIP and H.323 – New permission: Edit user accounts: Allow a …

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Aug 07

Vidicode Call Recorder Apresa VoIP, TDM and Analogue

The Call Recorder Apresa is a scalable call recording solution for TDM , VoIP and/or Analogue lines. Developed around the concept that all functionality should be built in, the Apresa offers everything you can expect from a professional, affordable recording solution. Apresa is also available as a ‘Software only’ solution. Users and Administrators access the …

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