June 2013 archive

NICE Perform Analytics Solution on CNBC

Benefits on Nice Perform Analytics solution shared on CNBC. Focus on emotion detection and word spotting technologies.   Click here to watch video.

DBS Launches Nice Interaction Analytics

Nice Interaction Analytics Key Benefits Reaped Since Implementation Improved Operation Efficiency 1. Improved of overall handling time by 5% or 16 sec per call lower performers archieving over 15% improvement with focused coaching on certain call types – saves about 107,000 hrs annually. 2.Reduction of unnecessary calls by 8% in 7 call types, amounting to …

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Sales Engineer Position

We have immediate vacancy for the position of Sales Engineer. The responsibility is to provide sales and technical advice, coordination work and customer support services to our clients. Requirement as follows; – Diploma in Electrical, Electronic or IT – Good communication skilll – PABX experience with own car will be added advantage Kindly send your …

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How to choose a voice recorder

It may not be easy for those who are tasked to choose a voice recorder for the first time. First you need to identify those phones that need recording, the quantity and the phone model. This is important because for extension side recording, the price will vary with the number of recorded phones. The voice …

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