When it comes to Call Centre voice recording, Financial Institution voice recording and Public Safety voice recording they’re among the toughest challenges in the business. That’s why at Aeradio Technology, we’ve made them our business.
Because with above 20 year’s experience voice recording, unmatched service, and the financial strength, we’re used to meeting and solving major challenges like these every day. Which has made us first choice for precision voice recorder at many of the major financial institute, call centres and emergency services where service, integration and above all proven dependability really count.
But our most significant advances are in integration. And it’s an area where we can comfortably leave many in the industry standing. The fact is today’s voice recording systems don’t just work with complex switches, ACDs and PBXs any more. Increasingly they’re teamed with highly specialised IT systems too. Systems like those in CRM, dealing and trading Despatching Traffic control and management. Capturing data from these systems and linking it to record voice can be critical to both realtime verification and post-event analysis. But integration to that degree invariably takes the resources and skills of a big league player.
We’re highly regarded locally for our service and support too, thanks to a service team of 11 service engineers providing round the clock support. In even the most vital roles recorders tend to stay behind the scenes until there’s a crisis, so it’s vital that professional support is always close at hand.
Legislation means record keeping is essential in the wholesale financial business. All our recorders recorders offer flexible archiving onto RDX, NAS or SAN. Our strengths in integration – together with the high retrieval/playback performance of our recording systems – are helping more and more call centre operators deal with massive and still-growing volumes of message traffic.